Visiting Nurse developed these Service Promise standards to measure our agency’s service to the community. The Service Promises are continually measured and the results are updated quarterly.
- Quick response to all referrals within one hour and admit same day
- A personalized schedule of visits from our team members developed around the patient and family’s needs
- Customized teaching about end-of-life issues beginning with first contact
- Care and support around-the-clock to prevent a crisis in pain and symptom management and help the patient remain in their home
- Immediate response to any unmet needs or concerns
- Quality care, 24 hours a day, weekends and holidays
- Our “We Do It Your Way” customized program for our hospice patients who reside in a nursing facility
- Hospice Home – the area’s only freestanding hospice facility staffed exclusively by hospice caregivers
- A non-profit, community-based agency dedicated to caring for all patients – regardless of their ability to pay
- Identify and meet patients and families diverse communication needs
Click here to view Visiting Nurse's 2012 Service Promise Report Card
